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Free delivery upon spending HKD$799 only for local shipping

Terms and Conditions

1 Terms of Use

1.1 Welcome to Clan Official HK("Clan” and “our Site”). Terms of Use apply to all users(“you”) of the website of www.clanofficialhk.com. Please read these Terms of Use carefully before using our Site.

1.2 We reserve the right to update and/or revise Terms of Use at any time without notice. Please check regularly.

1.3 By using our Site, it means you agree that you have read Terms of Use and that you agree to be bound by them.

2 Disclaimer and Liability

2.1 We will try our best to provide accurate, complete and up-to-date information on our Site, but we will not guarantee or promise our Site will not have any technical problems.

2.2 We will not be liable for any loss or damage caused by any virus, worm, logic bomb, material that contains contaminating or destructive properties or other malicious or technologically harmful material that may infect your equipment, data or other material due to your use of our Site. You agree that Clan Official and any other third parties will have no liability to you in relation to any claim, dispute, payment or contract between you and any other third party.

3 Use of site

3.1 To purchase products from our site, you must be over 18 years old or under guardian's permission and guidance.

3.2 You may need or choose to register as our member or open an account when using the services provided on our Site. You are responsible for keeping the relevant private information confidential and avoiding theft. After you register as a member, you agree to be responsible for and assume all the following responsibilities.

3.3 You must ensure that the details provided by you during purchasing are correct and complete, including your real name, address, phone number, email address and any other details that we require to process your order.

3.4 You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to our Site.

3.5 Clan Official may be changed, suspended or discontinued, certain functions or services or your access to our Site or part of our Site may also be restricted at any time without notice.

3.6 We reserve our right, in our absolute discretion, to terminate your access to all or part of the services with or without notice.

3.7 Unless otherwise stated, in the event of any discrepancy between the English and the Chinese version of content on the Site or other Clan Official materials, the Chinese version shall prevail.

3.8 We reserve the right to refuse to post material on our Site or to remove material already posted on this Site.

3.9 You must not introduce viruses, worms, logic bombs, or other material which are malicious or technologically harmful or contain contaminating or destructive properties. You must not gain or attempt to gain unauthorised access to the Website, the server or computer on which the Website is stored, or any server, computer or database connected to the Website.

3.10 Clan Official prohibits all users from uploading or distributing any indecent information or illegal information, or uninvited advertisements (hereinafter referred to as "prohibited behaviour") in our Site to constitute any improper behaviour or nuisance , loss or illegal behaviour. If discovered, we reserve all rights to terminate or suspend the uploader’s use of this website and hand it over to law enforcement agencies without prior notice.

4 Intellectual property

4.1 The content of our Site including logo, pictures, photos is protected by copyright, trade marks, database and other intellectual property rights. You must not copy, reproduce, amend, modify or use the Website to produce any derivative works or sell any product or services available on the Website or infringe our intellectual property rights without our permission, but you agree to keep intact all copyright and other proprietary notices. All rights under applicable laws are hereby reserved.

4.2 You will not use any content of this website for commercial or personal use without our prior written authorization for any benefit.

5 Availability of products

5.1 Products are subject to availability. If we are unable to supply the item, we will inform you as soon as possible.

6 Payment

6.1 Product price are shown in HKD$.

6.2 We accept payment by credit card, Apple/Google Pay, Alipay HK, Payme and FPS. We may change to or adopt other payment methods without notice.

6.3 For bank transfer/FPS payment, please email the relevant payment slip/screenshot with your order reference to cs.clanhk@gmail.com within 7 days. Please be mindful that orders will only be reserved for 7 days and orders will be automatically cancelled without notice if payment is not received. 

7 Discount

7.1 We may from time to time offer discounts for certain products purchased through this Site only.

7.2 The discount will be valid for a certain period of time as specified.

7.3 We reserve the right to amend or cancel any discount at any time.

8 Applicable law

8.1 These Terms and Conditions shall be governed by the laws of HKSAR and you agree to submit to the jurisdiction of the courts of HKSAR.

8.2 We reserve the right of final decision for any disputes.

9 Contact Us

If you have any questions relating to our Terms of Use, please contact us by email at cs.clanhk@gmail.com